Best Live Chat for Android Apps. When it comes to engaging with customers online, having live chat software apps is essential for companies. Zendesk Chat stands out as our top choice due to its extensive features and cost-effective pricing. However, since each business has unique requirements, we have also included nine other live chat software apps that provide various tools and pricing packages.
Our selection focuses on apps that provide auto agent routing, targeted messaging, lead tracking, and other functionalities that your team might find useful. It’s crucial to consider which features are the most important to you before selecting a live chat software.
While most apps offer similar core features, they have different pricing models tailored to teams of varying sizes. The number of agents in your team can influence which live chat software is the best fit for you. Additionally, you should take into account the available customer support options, such as email, phone, or help center.
Before committing to a long-term subscription, make sure to take advantage of free trials. The live chat software options on our list offer trials ranging from two weeks to 45 days, so testing out multiple apps before making a decision could be beneficial.
What is Best Live Chat for Android Apps.
Here are my top picks for the best Android Live Chat apps to use for your personal and professional needs. since each business has unique requirements, we have also included nine other live chat software apps that provide various tools and pricing packages.
1. Zendesk Chat.
ZenDesk Chat offers a fantastic solution for remote teams by enabling agents to showcase a unified company culture using automated responses, GIFs, and emojis. In addition, agents have access to customer profiles and conversation history to deliver tailored responses.
ZenDesk Chat is not a standalone tool, but is integrated within Zendesk for Service and ZenDesk for Sales. There is a free version with limited features, while paid subscriptions begin at $14 per agent per month. Utilizing ZenDesk as an internal helpdesk can enhance your team’s efficiency.
Key Features:
- Free trial available for 30 days.
- Subscription plans: Lite ($0), Team ($14/agent/month), Professional ($29/agent/month), Enterprise ($59/agent/month).
- Support options include Help Center, Live Chat, Email, and Phone.
Pros:
- Customer profiles and chat logs.
- Animated images, emoticons, and message status indicators.
- User information and past conversations.
Cons:
- Complicated pricing model.
- Restricted complimentary version.
- Elaborate pricing system.
2. Livechat.
LiveChat stands out as our top choice due to its extensive array of features and integrations. It enables omnichannel messaging, allowing agents to interact with customers through various channels like email, Messenger, WhatsApp, SMS, and more, all within a unified platform.
LiveChat seamlessly integrates with MailChimp, Zendesk, Hubspot, and other high-level software, and can be easily set up on WordPress using a complimentary plugin. Additionally, it offers an AI chatbot that efficiently directs messages to the appropriate agent, whether it be your sales or support team. Pricing begins at $16/agent, depending on the specific features required.
Key Features:
- Get a taste of our services with a 14-Day Free Trial.
- Choose from a range of subscription plans: Starter at $16/agent/month, Team at $33/agent/month, Business at $50/agent/month, or Enterprise with a custom quote.
- Enjoy various support options including Help Center, Live Support, Email, and Phone assistance.
Pros:
- Messaging across multiple channels.
- Integrating CRM systems.
- Plugin for WordPress websites.
Cons:
- Higher fees apply for month-to-month billing.
- Additional charges for Single Sign-On feature.
- Increased pricing for month-to-month subscription.
3. Liveperson.
LivePerson stands out as the winner of the Best Free Trial award, offering a 45-day free trial exclusively designed for small to mid-sized businesses (SMBs). This trial period surpasses any other live chat software on our list.
The standard package comes at a cost of $40 per user per month, while the premium features, which include AI-powered conversational tools and cross-platform capabilities, are priced at $90 per user.
LivePerson goes the extra mile by customizing its services to cater to specific industries such as retail, banking, travel, and insurance. For instance, airlines can utilize the chatbot to assist customers in booking or upgrading flights, while insurance companies can automate the claims process.
Key Features:
- Free trial period lasts for 45 days.
- Standard subscription plan costs $40 per user per month.
- Premier subscription plan costs $90 per user per month.
- Support options include Live Support, Knowledge Base, and Tickets.
Pros:
- Extended trial period.
- Specialized industry features.
- Tailored capabilities for specific sectors.
Cons:
- Chats cannot be exported.
- There is no feature to export chats.
- Exporting chats is not available.
4. Tawk.To.
We have chosen tawk.to as the top free live chat software because it offers unlimited usage and allows an unlimited number of agents on your team. With tawk.to, you can enjoy the same features as other live chat apps, such as responding to messages from any mobile device and using pre-written shortcuts to save time and maintain your brand.
Additionally, tawk.to supports translations in over 45 languages, provides a knowledge base, and offers live agent support for just $1 per hour. This is a great solution if you need coverage for multiple time zones and don’t have enough agents on your team.
Furthermore, tawk.to does not display any ads. If you want to remove the “Chat by tawk.to” logo, customize your email address and footer, and have your own domain for the knowledge base, you can do so for a monthly fee of $19.
Key Features:
- Free features come with tawk.to branding.
- White label version costs $19/month.
- Support options include Live Chat, Phone, Email, Help Center, and Tickets.
Pros:
- Team size is unlimited.
- The possibility to recruit live agents is available.
- There are no restrictions on the number of team members.
Cons:
- Currently, there is no chatbot available for automated responses.
5. Intercom.
Intercom stands out as the top choice for small teams due to its tailored pricing plans for “very small businesses.” The Start plan, priced at $59/month, includes one seat, while the Grow plan, priced at $119/month, includes five seats.
Early stage startups can access advanced features for just $65/month, while mid-sized companies have the option to upgrade to the Accelerate and Scale plans. Apart from live chat capabilities, businesses can create product tours and enhance customer experiences. Intercom also offers seamless integration with popular tools such as Slack, HubSpot, and GitHub through a custom API.
Key Features:
- Free Trial for 14 Days.
- Subscription Plans: Begin at $59 per month, Rise to $119 per month, Jump to $499 per month, Soar to $999 per month.
- Available Support: Live Support, Email Assistance, Help Center, Forum Access.
Pros:
- Integration of APIs tailored to specific needs.
- A forum where the community provides valuable assistance.
- Customized API integrations for enhanced functionality.
Cons:
- High costs for small and medium-sized businesses.
- Expensive pricing model aimed at SMBs.
- Steep fees targeted at small and medium enterprises.
6. Liveagent.
LiveAgent offers a variety of customer support solutions, such as a knowledge base and community forum, making it the top choice for live chat software. It also includes gamification features to motivate your agents.
There are three pricing options available, including a free plan that is limited to one URL and stores up to seven days of chat history. For multi-channel live chat, you can sign up for the Ticket+Chat plan starting at $29/agent/month or the all-inclusive plan for $39/agent/month. Key features consist of unlimited chat buttons, proactive chat invitations, and chat satisfaction surveys.
Key Features:
- Enjoy a 14-Day Free Trial with our subscription plans.
- Choose from different subscription plans: Ticket at $15/agent/month, Ticket+Chat at $29/agent/month, and All-inclusive at $39/agent/month.
- Access our support through Live Support, Help Desk, Email, Phone, and Tickets.
Pros:
- Round-the-clock customer assistance available.
- Interactive gaming elements incorporated.
- Features designed to enhance user engagement.
Cons:
- The free plan comes with restrictions.
- There are limitations on the free plan.
- Free plan users will encounter limitations.
7. Hubspot Live Chat.
HubSpot Live Chat is the ideal choice for enterprise users due to its comprehensive range of features and integrations, encompassing sales, service, and marketing tools. The Starter subscription plan is priced at $50 per month and includes up to 1,000 marketing contacts. On the other hand, the Enterprise plan starts at $3,200 per month and allows for up to 10,000 contacts.
This ensures that you only pay for the customers you actively market to, excluding non-marketing contacts. Additionally, you have the capacity to store up to 15 million contacts in total. While HubSpot’s pricing model may seem intricate, there are various bundled options available, including a Startups Program that offers a generous 90% discount for eligible companies. Paid plans also come with a 14-day free trial, while basic CRM and chatbot features are always free.
Key Features:
- Get a taste of our services with a 14-day free trial.
- Choose from our range of subscription plans: Starter at $50/month, Professional at $890/month, and Enterprise at $3,200/month.
- Enjoy various support options including Help Center, Chat, Phone, Email, and Community.
Pros:
- Eligible startups can enjoy discounted rates.
- Seamlessly integrates with CRM software.
- No charges for non-marketing contacts.
Cons:
- Pricing structure with multiple tiers.
- Elaborate pricing system.
- Intricate pricing model.
8. Drift Live Chat.
Drift is a leading “revenue acceleration platform” designed for B2B teams, specializing in lead generation. One of its key features is message routing, ensuring customers can easily connect with the appropriate agent or schedule a meeting with the sales team.
Additionally, agents have the ability to send personalized video messages and GIFs for a unique customer experience. While pricing is not transparent and requires a quote request, customized packages are offered for startups with under 50 team members. A free version is available, but limited to one conversation at a time.
Key Features:
- Get a taste of our services with a complimentary 15-day trial.
- Receive a personalized quote tailored to your specific needs.
- Access our extensive support options including Help Center, Live Support, Email, and Tickets.
Pros:
- Chat distribution.
- Integrated calendar system.
- Video call functionality.
Cons:
- Restricted free subscription option available.
- Concealed pricing model.
- Free plan with limitations.
9. Freshchat.
Freshchat stands out from other live chat tools on our list because it offers advanced AI functionality. With its “no-code” builder, you can easily create chatbots that guide customers through troubleshooting processes.
Additionally, Freshchat provides an API library for seamless integration with third-party applications and CRM platforms. It also supports custom widgets and multiple languages. The pricing plans are based on the number of agents and include a minimum of 1,000 bot sessions per month.
Key Features:
- Sprout: Free trial for 21 days.
- Blossom: $15 per agent per month.
- Garden: $29 per agent per month.
- Estate: $45 per agent per month.
- Forest: $69 per agent per month.
- Support options include live support, email, phone, FAQs, knowledge base, and community forum.
Pros:
- Create chatbots without coding.
- Build chatbots in various languages.
- Easily develop chatbots without the need for coding.
Cons:
- Extra bot sessions come at an additional price.
- Round-the-clock customer support available.
- Additional charges apply for more bot sessions.
10. Pure Chat.
Pure Chat offers two straightforward pricing plans and a 30-day trial period, making it ideal for small and medium-sized teams in need of cross-platform chat software. With its comprehensive visitor dashboard, it stands out as the top choice for real-time analytics on our list.
You can easily access a visitor’s conversation history and track the pages they’ve visited before initiating a chat. The Growth plan is priced at $49 per month for up to four agents, with an additional $13/month for each extra agent. All plans come with customizable widgets, chat history, and pre-written responses. However, to remove the Pure Chat branding, you’ll need to upgrade to the Pro plan.
Key Features:
- Enjoy a complimentary 30-day trial period.
- Choose from two subscription plans: Growth at $49/month or Pro at $99/month.
- Access support through Live Support or Help Articles.
Pros:
- Try our service for a full month at no cost.
- Clear and straightforward pricing options available.
- Explore our service with a complimentary 30-day trial.
Cons:
- Rebranding of Pure Chat.
- Pure Chat’s new brand identity.
- Refreshed branding for Pure Chat.
How to Choose the Best Live Chat Apps for Android.
Selecting the optimal live chat application for Android requires a thorough assessment of various essential features to guarantee that the application fulfills your requirements for communication, assistance, and interaction. Here is a detailed manual to assist you in choosing the finest live chat application for your Android gadget.
Keys to Consider When Choosing an Live Chat App.
1. User Interface and Experience.
A user-friendly interface is essential for smooth and effective communication:
- Clean and intuitive design
- Easy navigation
- Customizable settings for notifications and themes
2. Features.
Look for a robust set of features to enhance your live chat experience:
- Real-time messaging
- File and media sharing
- Group chats and private messaging
- Chat history and search functionality
- Emojis, GIFs, and stickers for expressive communication
3. Security and Privacy.
Ensure the app provides strong security measures to protect your data:
- End-to-end encryption
- Secure login methods (password, biometric authentication)
- Privacy settings to control who can contact you
4. Integration with Other Tools.
Consider apps that integrate well with other tools and platforms you use:
- Integration with CRM systems, customer support tools, or social media
- API access for custom integrations
- Cross-platform compatibility (desktop, web, iOS)
5. Performance and Reliability.
Choose an app known for its performance and reliability:
- Minimal downtime
- Fast and responsive messaging
- Regular updates and bug fixes
6. Customer Support.
Reliable customer support is crucial for resolving issues:
- Availability of support channels (email, chat, phone)
- Response time
- Help center and FAQs
7. Cost.
Evaluate the cost structure, including free and paid plans:
- Free tier with basic features
- Affordable premium plans with additional features
- Transparent pricing without hidden fees
8. Reviews and Ratings.
Check reviews and ratings from other users to gauge the app’s reliability and performance:
- User feedback on app stores
- Expert reviews and comparisons
- Recommendations from peers
Live Chat Apps. – FAQs.
What is the best free live chat app for Android?
WhatsApp and Facebook Messenger are popular free options with extensive features.
Which live chat app is best for team collaboration?
Slack and Google Chat are excellent choices for team collaboration due to their integration capabilities and organizational features.
Are there secure live chat apps for business use?
Yes, apps like Slack, Google Chat, and Zoho Cliq offer secure communication suitable for business use.
Can I use these apps for video calls as well?
Many live chat apps, including WhatsApp, Facebook Messenger, and Viber, support voice and video calls.
Which live chat app integrates best with Google services?
Google Chat offers seamless integration with Google Workspace and other Google services.
Conclusion.
Selecting the optimal live chat application for Android is contingent upon your individual requirements, be it for personal, team, or business purposes. Take into account factors such as user interface, features, security, compatibility with other tools, efficiency, customer service, pricing, and feedback in order to make an informed choice. Through careful evaluation of these criteria, you can discover a live chat app that elevates your communication capabilities and fulfills your needs.
For more insights, head over to IBusinessMotivation.com: Best Video Chat for Android Apps., Best Schedule Maker for Android Apps., Best Invoice Bill for Android Apps., and Best Scanner for Android Apps.
